GENERAL TERMS & CONDITIONS
OVERVIEW
1.1 This Services Agreement is between Studio Halo & Fitz and the Client.
1.2 Studio Halo & Fitz provides a range of Interior Designer services, and the Client wishes to enter into an agreement for these services and as specifically set out in the Proposal.
1.3 This Services Agreement consists of these General Terms & Conditions (T&Cs) and the Proposal along with any subsequent Proposal between the parties from time to time (Agreement).
1.4 The Proposal contains the specific information that is relevant to the Service Provider’s unique arrangement with the Client, and is designed to be read alongside the T&Cs.
1.5 If there is any inconsistency between the T&Cs and the Proposal, the content of the Proposal will prevail to the extent of the inconsistency. Subject to the nature of the Services being provided, additional Special Conditions may apply as set out in the Proposal.
1.6 Any variation to the Proposal must be mutually agreed upon in writing.
1.7 The Agreement will start on the Commencement Date and continue for the Term, unless terminated prior to that date in accordance with these Terms.
CONSULTATION
2.1 Prior to the Commencement Date, the Service Provider will invite the Client to attend a consultation in person or virtually at a mutually convenient time to discuss and determine:
a) The scope of the works;
b) Budget parameters; and
c) Any additional expectations, inclusions and exclusions to the Services provided.
d) Prior to, during or after the consultation, the Service Provider will request Client Information from the Client. This may include a request for property information as well as inspiration images for the works.
2.2 The Client agrees to provide the Service Provider with all relevant Client Information requested from the Client, within a reasonable timeframe in order to perform the Services and provide the Deliverables as outlined in the Proposal.
2.3 The Client acknowledges that the health and safety of the Service Provider and any third parties engaged to work at the Property Address is a priority and agree to advise the Service Provider of the presence of any [toxic/waste/hazardous] materials which will be present onsite during performance of the Services prior to the Commencement Date.
SERVICES AND DELIVERABLES
3.1 The Service Provider agrees to perform the Services and provide the Deliverables to the best of their ability, in compliance with any applicable codes of practice and in accordance with the Key Dates.
3.2 The Service Provider will also comply with any planning and development regulations governed by local councils and government bodies (which will be dependent upon the Property Address). If applicable, the Client agrees that Hourly rates will be incurred for the preparation and lodgement of any development approvals.
3.3 The total scope of the Services is as set out in the Proposal, along with the Key Dates for delivery. If Services outside the scope are required, including additional advice surrounding the Services or changes to the Services or Deliverables following the Commencement Date, these will be quoted separately at the Service Provider’s Hourly Rate.
3.4 The Services do not include third party services (such as architectural, electrical, plumbing or engineering work, or modifications or alterations to structural or other systems) unless otherwise specified.
3.5 Measurements or dimensions referenced in the design drawings are approximate and based on property address information the Client provides to the Service Provider. These measurements or dimensions are not to be used for architectural, construction, building or engineering purposes. The Client agrees to indemnify the Service Provider where a third party (such as a building contractor) relies upon the design drawings without completing their own measurements.
3.6 Permitted changes to the concept, design or to tender documentation which are included in the quoted Fee are set out in the Proposal.
3.7 During the Project, there may be deficiencies, errors or issues to resolve. The Service Provider will of course attempt to resolve any potential issues by being on-site during critical parts of any renovation works, and by providing detailed briefs to trades and suppliers. When an issue occurs which could have been prevented by the Service Provider, the Service Provider will attempt to resolve it in the most efficient way possible on the Client’s behalf and will not charge the Client for that time. Where mistakes have been made by third parties and could not have been prevented by the Service Provider, the Service Provider will discuss with the Client any potential costs prior to engaging in the resolution of those issues.
3.8 Use of AI Tools
a) The Service Provider may use AI Tools to assist in delivering the Services. The Service Provider must not submit Client Materials or Confidential Information to any external AI Tool unless:
i. the Client gives prior written consent; or
ii. the information has been anonymised or aggregated so it can no longer reasonably identify the Client or its customers.
b) Any AI Output incorporated into the Deliverables will be treated as part of the Deliverables for all purposes of this Agreement.
c) The Service Provider will disclose, on the Client’s written request, whether AI Tools were used in producing a Deliverable.
CLIENT OBLIGATIONS
4.1 The Client acknowledges and agrees to provide to the Service Provider, within a reasonable time, any Client Information required for the Service Provider to complete the Services outlined in the Proposal, including but not limited to
a) the most up-to-date architectural files;
b) Property specific restrictions, zoning, heritage protection, and environmental sustainability reports; and
c) any finalised finishes, materials, and fittings selections.
4.2 The Client acknowledges that the Service Provider will rely upon information the Client provides as being accurate to the extent of their knowledge and the Client is responsible for providing the Service Provider with updated information throughout the Term of the Agreement.
4.3 The Client acknowledges that the Service Provider’s ability to meet the Key Dates is partially dependent on how promptly feedback or approval is provided by the Client. The Client agrees to provide written feedback or approval within 5 business days of the Service Provider sending materials to the Client at any stage during the Term of the Agreement.
4.4 Feedback or approval must be provided in writing via email or in the Project Studio client portal, and must include any and all requested changes (or approvals) relevant to the correspondence the Service Provider issues to the Client, within one email correspondence. Without written approval, the Service Provider will not proceed to the next stage of the Project.
4.5 Once each stage of work is approved in writing by the Client, any further changes will be charged at the Service Provider’s Hourly Rate. An estimate of the number of hours to complete the Additional Work will be provided before proceeding with the work, and this amount will be due in full before the requested changes are made.
4.6 The Client acknowledges and agrees that where more than one party are listed as the Client in the Proposal, both parties are jointly and severally liable for all obligations under this Agreement. This means that each party is responsible both individually and collectively for the full performance of all obligations, including any financial responsibilities or liabilities. If one Party fails to fulfil its obligations, the other party or parties may be required to fulfil those obligations in full, regardless of their individual role or responsibility in the matter.
FEES, PAYMENT METHOD AND TERMS
5.1 Deposit
A non-refundable deposit as set out in the Agreement is due and payable within 5 business days of signing the Agreement or otherwise within the timeframe specified in the Proposal. The Services will not commence until the Deposit has been paid. If delays to the Commencement Date are requested by the Client, a Restart Fee may apply. For conditions regarding refunds or return of the Deposit, see clause 11 (Refunds or Return of Fees).
5.2 Design Fees
The Design Fees are outlined in the Proposal.
5.3 Additional work Fees
If the Client engages the Service Provider to complete additional work (outside of the scope of the original Proposal) the Service Provider will issue the Client with an estimate of additional work fees, charged at the Service Provider’s service Hourly Rate of AU$150.00 or an agreed set fee. Once agreed by the Client, the Service Provider will issue the Client with a tax invoice for the additional work, payable within 3 business days. The Service Provider will not be able to commence the additional work until the tax invoice has been paid in full.
5.4 Payment Method
All Fees will be payable via electronic funds transfer to the Service Provider’s nominated bank account or by another method nominated by them on the Payment Dates set out in the Proposal or in accordance with the date stipulated on the Tax invoice issued. The Client will receive a Tax Invoice prior to payment being due in each instance.
5.5 Delays
Should any of the Key Dates or timeframes be delayed, the Client may be charged at an Hourly Rate (see clause 5.3) for additional Services required as a result of the delay in addition to a Restart Fee, Any additional Fees charged will be subject to what is considered fair under local fair trading laws, and in consultation with the Client to assess the reason for the delay.
5.6 Out of Pocket Expenses
The Client may be required to reimburse the Service Provider for any reasonable out-of-pocket expenses they incur during the provision of the Services, including but not limited to freight, postage, delivery, customs duty or storage charges. These will be agreed upon by the Client and Service Provider in writing prior to being incurred.
5.7 Third Party costs
The Client agrees to provide prompt payment for the products or services of any third parties in connection with this Agreement and enter into separate contracts with third parties where required.
5.8 Variation to Hourly Rate
The Service Provider is entitled to vary their Hourly Rate during the Term on providing the Client with 5 business days’ written notice.
5.9 Late Payment and Recovery Costs
a) Any amount not paid by the due date constitutes a debt immediately due and payable and, without prejudice to any other right or remedy, accrues interest at the Interest Rate (or, if lower, the maximum rate permitted by Applicable Law), calculated daily from the due date until paid in full.
b) The Client must indemnify the Service Provider for, and promptly reimburse, all reasonable costs and expenses incurred by the Service Provider in recovering any overdue amount or enforcing this Agreement, including, without limitation:
i. commission or fees payable to debt collection agencies;
ii. legal costs and disbursements on a full indemnity (solicitor and client) basis; and
iii. court, arbitration, mediation, filing and enforcement fees, and related out-of-pocket expenses, to the extent permitted by Applicable Law. If Applicable Law instead requires such costs to be reasonable in amount, the parties agree that the costs described above are a genuine pre-estimate of the Service Provider’s likely loss.
c) Where Applicable Law that cannot be waived requires legal fees or recovery cost provisions to be reciprocal, the indemnity in clause (b) above applies equally in favour of the party that substantially prevails in any action or proceeding arising out of this Agreement.
d) The Service Provider may suspend the Services and/or cancel any future deliverables or appointments until all overdue amounts (including interest and recovery costs) have been paid in full.
e) The Service Provider may set off any overdue amount against any sum due to the Client under this Agreement or otherwise.
DELAYS, RESTARTING AND NON-COMPLETION
6.1 The Client agrees that if they wish to delay any portion of the Services for any reason, they must submit this request to the Service Provider in writing including the intended re-start date for the Services to resume. Only one delay request is permitted during the Term of the Agreement and be for a maximum of six (6) months.
6.2 The Service Provider reserves the right to charge the Client a Restart Fee as set out in the Proposal upon resumption of Services at the Service Provider’s discretion for the time it will take for the Designer to re-familiarise themselves with the Project and associated documents. The Restart Fee is calculated based on the length of time the Project execution has been delayed. An Administration Fee may also apply where supplier quotes have expired and need to be re-priced.
6.3 The Service Provider will not be liable for any failure to perform the Services or meet the Key Dates to the extent that it is caused by the Client’s noncompliance with their obligations under the Agreement or issues beyond the Service Provider’s control, such as failure to organise, or delays with regard to, building approval or any requisite permits.
6.4 If the Service Provider is delayed or prevented from performing the Services or meeting the Key Dates, either due to the Client’s noncompliance with their obligations or a Force Majeure Event, the Service Provider reserves the right to reschedule the Key Dates.
6.5 If the Service Provider is unable to reschedule the Key Dates due to a Force Majeure Event, this shall not be deemed a breach of the Agreement.
6.6 If the Service Provider are unable to perform the Services for any reason and are unable to reschedule the Key Dates, the Client is entitled to terminate the Agreement and receive a full refund of Fees paid, less deductions for Services already performed.
PURCHASED ITEMS, DELIVERY, INSTALLATION & STORAGE FEES
7.1 As part of the Proposal, the Client may engage the Service Provider to acquire furniture, finishes, fittings, and materials from third party suppliers (Third Party Suppliers) on the Client’s behalf (herein referred to as Purchased Items) and engage third parties to complete delivery and installation or storage of these items (Delivery, Install & Storage Fees).
7.2 An estimate will be provided including suggested Purchased Items and, where applicable, Delivery, Install and Storage Fees as well as the Procurement Fee for the Purchased Items (as outlined in the Proposal). Once approved by the Client, the Service Provider will issue a tax invoice for the estimated costs which is to be paid prior to any items to be purchased or delivery, installation or storage arranged on the Client’s behalf.
7.3 If the Client choose to cancel an item, or return any item, once the item has been ordered or a deposit has been paid, it is strictly at the Third-Party Supplier’s discretion and may be subject to their restocking fee and other applicable charges. Custom orders are not re-stockable/returnable.
7.4 The Service Provider will provide assistance, where appropriate however they are not responsible for any faults, delays or discrepancies related to the Purchased Items. If an item is no longer available or has been discontinued, the Service Provider will notify the Client as soon as possible and provide the Client with alternative options and/or arrange for a credit with that supplier. Additional Fees may apply for this service.
7.5 The Service Provider encourages the Client to follow the manufacturer’s after care guides for maintenance of the Purchased Items however the Service Provider will not be liable for any errors or defects in the Purchased Items after they have been accepted by the Client.
7.6 If the Client chooses to directly procure any designer-specified furnishing item, material and/or fitting directly with the manufacturer, or through an external party, the Service Provider may consider this to be a breach of the Agreement.
NATURAL MATERIALS, VARIATIONS, CUSTOM OR VINTAGE ITEMS
8.1 Materials such as stone, concrete, fabric, leather and handmade items will have natural variations or irregularities and differ from piece to piece. The Service Provider will use all reasonable endeavours to provide accurate dimensions and samples of finishes, however due to many factors outside of their control, the final products may differ from the samples provided. Natural variations and tolerances will often not be covered under the supplier’s warranty and whilst the Service Provider can assist with the process of replacement ordering the Service Provider cannot guarantee that any refunds will be applicable, particularly in relation to custom orders).
8.2 Vintage items are one-off and are often selected for their imperfect charm. Vintage items are ‘pre-loved’ and will often show signs of wear and tear. Approval of vintage items is an implied understanding of acceptance of this wear and tear and irregularity.
8.3 Where the Service Provider has ordered the accurate item, colour and dimensions as approved by the Client, they agree to indemnify the Service Provider for any colour variations or adjusted dimensions of products as delivered by a Third-Party Supplier.
8.4 The Service Provider will not be liable for any errors or defects in the Deliverables after they have been accepted by the Client, and the correction of any errors or defects after completion of the Deliverables will be subject to the Service Provider’s Hourly Rate as set out in the Proposal.
LEAD TIMES, STOCK DISCREPANCIES AND DELAYS
9.1 The Service Provider will not be liable for any failure to perform the Services or meet the Key Dates to the extent that it is caused by the Client’s noncompliance with their obligations under the Agreement or issues beyond the Service Provider’s control, such as failure to organise for Key Dates, or delays including but not limited to building approval or any requisite permits.
9.2 Estimated lead times for Purchased Items will be confirmed in writing, and where possible, the Service Provider will place a ‘hold’ on these items.
9.3 The Client acknowledges that where the Service Provider is procuring Purchased Items on their behalf, lead times and stock availability it outside of the Service Provider’s control, and subject to change. The Service Provider will keep the Client informed if selected items become out of stock or delivery lead times are delayed. The Service Provider is not liable for any manufacturing and / or delivery delays from Third Party Suppliers.
9.4 The Service Provider shall not be held responsible or liable for any delays, disruptions, or non-performance resulting from the insolvency or bankruptcy of Third-Party Suppliers engaged in the procurement of Purchased Items for the Project. The Client acknowledges and agrees that the financial stability and operations of such Third-Party Suppliers are beyond the Service Provider’s control and influence.
9.5 In the event of a Third-Party Supplier's insolvency or bankruptcy, the Service Provider shall use its reasonable efforts to promptly notify the Client of the situation and endeavour to find alternative sources for the affected Purchased Items, provided that doing so is commercially feasible.
9.6 The Client understands and accepts that any impact on the project schedule, additional costs incurred due to supplier changes, or any other consequences arising from the insolvency or bankruptcy of Third-Party Suppliers shall be borne solely by them, as the client, and the Service Provider shall not be held accountable for such occurrences.
ENGAGEMENT OF CONTRACTORS (PROFESSIONAL SERVICES)
10.1 The Client agrees that the Service Provider may provide referrals to third party contractors such as builders, contractors, plumbers, electricians, and carpenters to complete professional services that the Service Provider is not qualified to perform.
10.2 The referrals are made based on previous experience with that contractor and their quality of work, however unless the Service Provider expressly informs the Client otherwise, the Service Provider does not in any way control, nor are they responsible for the performance of any such third parties.
10.3 If applicable, the Service Provider may request tenders from several third parties (contractors) to consider their engagement for specific work. Whilst the Service Provider will use their best endeavours to adhere to the approved estimate/budget, the Client acknowledges and agrees that due to several factors outside of the Service Provider’s control, they are unable to provide any guarantees that tenders from third parties, will not exceed the estimate/budget.
10.4 The Service Provider will communicate all confirmed costs as soon as reasonably practical, and the Client will be required to provide acceptance of these confirmed costs before further steps are taken in relation to the work.
10.5 The Client may also be required to enter into separate agreements with those third parties, outlining their scope of work and fees and the Service Provider encourages the Client to read any applicable terms and conditions as presented by those third parties before entering into any contracts. Fees will be payable directly to third parties in accordance with their terms and conditions.
10.6 Whilst the Service Provider will undertake inspections of the works and use their best endeavours to identify and request rectification of any defects for the professional services provided by the third parties, as well as minimise delays, the Client agrees to indemnify the Service Provider for any issues arising from the methods, techniques, sequences, or procedures employed by such third parties.
REFUNDS OR RETURN OF FEES
11.1 Deposit Fees
Subject to the payment terms set out in clause 5 (Fees, Payment Method and Terms), if the Agreement is terminated by the Client within 7 days from the Commencement Date, the Deposit will be refunded less an Administration Fee. If the Agreement is terminated after 7 days from the Commencement Date, the full Deposit amount is understood to have been forfeited by the Client and is considered reasonable to cover administrative costs, pre-allocated designer time, and lost opportunity to accommodate other clients.
11.2 Design Fees
Due to the nature of the Services and Deliverables, the Client cannot request a refund from the Service Provider where:
a) the Client has changed their mind;
b) the Client’s personal or financial circumstances have changed;
c) the reason for termination is outside of the Service Provider’s control; and/or
d) the Client insists on Services being performed in a way that is against their advice.
11.3 Refunds will be offered in accordance with all applicable consumer protection laws. Where those laws do not already require a refund or other remedy, the Service Provider may, at its discretion, refund all or part of any fees the Client has paid. Nothing in this clause limits any statutory rights that cannot be excluded.
Where it is determined that a refund is due, the Service provider will organise prompt payment via:
the original payment method;
a) third party payment provider; or
b) as otherwise agreed between the parties.
Where a third-party processor is required for the transaction, the Client acknowledges and agrees that transaction/processing fees may be deducted from the refund amount
11.4 Post-Refund Obligations
a) Where the Client receives a refund either directly from the Service Provider or via a Chargeback the Client acknowledges, agrees and accepts that they will:
i. destroy all electronic copies of any Intellectual Property issued to the Client by the Service Provider during the Term of the Agreement and provide written confirmation to hello@haloandfitz.com.au once completed; and
ii. not use any Intellectual Property of the Service Provider for any purpose.
b) Where the Client does not comply with clause 11.3 a) i and 11.3 a) ii, the Service Provider is entitled to recover the fees refunded through a formal debt recovery process including any interest on the outstanding amount and seek further legal remedies, where appropriate.
c) For the purposes of these Terms, "Chargeback" means the reversal of a payment in response to a request that a customer files directly with their issuing bank or payment network provider.
11.5 OPTIONAL: Purchased Items
Where the Service Provider has ordered the accurate item, colour and dimensions as approved by the Client, the Service Provider cannot take responsibility for or offer refunds for change of mind once goods have been paid for. If there are defects or faults with the purchased items, the Client may be able to seek remedies directly from the manufacturer/ supplier in accordance with Australian Consumer Laws. Please note that natural variations and tolerances will often not be covered under the supplier’s warranty.
INTELLECTUAL PROPERTY
12.1 On receipt of full payment of the Fees, the Service Provider will assign ownership rights (excluding Moral Rights) in the Assigned IP outlined in the Proposal to the Client. The Assigned IP may only be used for the Agreed Purpose.
12.2 Where additional costs are associated with said assignment, the Client acknowledges that they will be responsible for covering these.
12.3 The Service Provider retains ownership of all Intellectual Property Rights in the Retained IP outlined in the Proposal and grants the Client a limited licence to use it for the Agreed Purpose on full payment of the Fees.
12.4 The Client acknowledges that all Third-Party Materials are the exclusive property of their respective owners, and where such materials are required to perform the Services, the Client agree to pay the costs associated with their use.
12.5 By entering into this Agreement, for the purposes of internal quality and control purposes, the Client agrees and authorise the Service Provider to take progress photos throughout the Term and final photos at the conclusion of the Term.
12.6 The Client acknowledges and agrees that the Service Provider retains the ownership rights to any photos taken in relation to the provision of the Services and will be entitled to share anonymised progress photos, before and after’s, feedback and testimonial on websites, social media and any other media for recognition or professional advancement purposes.
12.7 Usage and Distribution of Deliverables
a) The Client shall have the right to use the Deliverables for the Agreed Purpose, as specified in the Proposal.
b) Client agrees to credit the Service Provider with performance of the Services wherever reference to them may appear and ensure that any third party to whom the Client grant access to any Deliverables.
c) The Client must not upload, input, or otherwise use any part of the Deliverables, or underlying creative work in AI platforms or machine-learning tools for the purpose of generating derivative works, unless expressly agreed in writing by the Service Provider. Any unauthorised use of the Deliverables in AI tools will be deemed a breach of this Agreement and an infringement of the Service Provider’s intellectual property rights.
12.8 For the avoidance of doubt, unless the Service Provider has sought express authority from the Client to share personal information, the Service Provider will not disclose or publish any of the Client’s personal information.
12.9 Intellectual Property in AI Output
a) AI Output forms part of the Assigned IP and transfers to the Client on full payment of all Fees, in accordance with clause 12.1 (Assignment of Intellectual Property).
b) The Client acquires no rights in the Service Provider’s underlying AI Tools, prompts, workflows, methodologies or other Retained IP.
c) If any element of the AI Output cannot attract intellectual property protection, the Service Provider grants the Client a perpetual, worldwide, royalty free licence to use, reproduce and adapt that element for the Agreed Purpose.
12.10 This clause 12 survives termination or expiry of this Agreement.
TERMINATION
13.1 Termination by Service Provider
a) The Service Provider may terminate the Agreement with immediate effect if:
i. the Client does not pay the Fees by the Payment Dates or within the specified timeframe;
ii. the Client fails to provide the Client Content or other information within a reasonable time of the Service Provider's request;
iii. OPTIONAL: the Client procures designer-specified items during the Term in an effort to circumvent Procurement Fees;
iv. the Client otherwise breaches any obligation under the Agreement; or
v. the Service Provider considers that mutual trust or confidence no longer exists.
b) Consequences where termination is due to Client default (paragraphs a) i to iv):
i. All Fees already paid are non-refundable
ii. The Client remains liable for all outstanding Fees and authorised expenses incurred up to the effective date of termination.
iii. If the Service Provider has incurred standby time, rescheduling costs or other wasted expenditure as a direct result of the Client’s default, the Client must reimburse those reasonable costs on demand.
iv. The Client must immediately cease all use and distribution of any draft or final content supplied by the Service Provider.
c) Consequences where termination is at the Service Provider’s discretion (paragraph a) v)
i. complete all Services for which Fees have been paid; or
ii. refund, on a prorata basis, any Fees paid in advance for Services not yet performed.
d) The Client acknowledges that in any termination scenario the Client remains liable for any additional loss or damage suffered by the Service Provider if caused by the Client’s breach of this Agreement.
13.2 Termination by Client (for Breach)
a) The Client may terminate this Agreement by providing written notice to the Service Provider in the event of a material breach by the Service Provider such as a failure to deliver the Services as agreed in the Proposal and has not remedied the same within 7 days of the date of written notice.
b) Upon termination for the Service Provider's breach, the Service Provider shall promptly refund any Fees paid by the Client for Services not yet provided.
13.3 Either party may terminate the Agreement immediately if the other party (breach or Force Majeure:
a) is unable to meet their obligations due to a Force Majeure Event for a period exceeding 30 days;
b) commits a material breach of the Agreement that is capable of remedy, and fails to remedy it within 7 days;
c) commits a material breach of the Agreement that is not capable of remedy; or
d) enters liquidation or administration or becomes insolvent or bankrupt.
POST TERMINATION OBLIGATIONS
14.1 Outstanding Fees
The Client shall pay all outstanding Fees and expenses incurred up to and including the termination date within 5 business days of receiving the final invoice.
14.2 Revocation of Access
Upon termination, the Client’s access to any exclusive services, websites and resources provided by the Service Provider will cease.
14.3 Return of Property
a) the Service Provider will promptly return any property provided by the Client for the purpose of performing the Services; and
b) where the Client has any property belonging to the Service Provider, they must promptly return such property to the Service Provider.
14.4 Maintain Confidentiality
a) each party must continue to maintain the confidentiality of any confidential information disclosed during the term of the Agreement and return or destroy (at the other party’s request) all Confidential Information of the other party; and
b) the Service provider may be required to retain Client’s records for a period consistent with legal and ethical record keeping requirements as stipulated by applicable law and will hold such records in compliance with privacy legislation.
WARRANTIES AND INDEMNITIES
15.1 Capacity
The parties warrant that they have full power, capacity and authority to enter into and perform their obligations under this Agreement.
15.2 AI Warranties
a) The Service Provider warrants that it will take reasonable steps to avoid infringing any third party IP when using an AI Tool.
b) Because AI Tools may generate content similar to material available elsewhere, the Service Provider does not guarantee that AI Output will be unique, errorfree or incapable of attracting a third party claim.
c) Except for non‑excludable consumer guarantees under Applicable Law, the Service Provider’s liability for any loss arising from the AI Output is limited as set out in clause 16 (Limitation of Liability).
15.3 No guaranteed result
Given the nature of the Services, the Service Provider cannot guarantee any specific results. Examples provided for other clients are representations of potential outcomes only.
15.4 Faults and Defects
a) The Service Provider is not responsible for any faults or defects in any items included in the Deliverables, whether detected within or outside of the manufacturer’s warranty, after the Services have been performed. The Client will be responsible for liaising with the third party from which said items were purchased should any issues arise.
b) OPTIONAL: All warranties for Purchased Items are subject to the individual supplier. Warranty information for each item will be provided to the Client at the conclusion of the Project.
c) It is agreed that the Service Provider is not responsible or to be held liable for any errors contained in any concept, design or tender documentation after the materials have been approved by the Client.
d) The Client agrees to indemnify the Service Provider for any material, component, system, or workmanship failing to perform according to the claims of the manufacturers, suppliers, contractors or subcontractors.
15.5 Client supplied information
The Client acknowledges that the Service Provider cannot be responsible for any negative impact on the Services caused by inaccuracies in information supplied by the Client, nor the cost of rectifying such inaccuracies.
15.6 Approved content
The Service Provider is not liable for any errors or omissions in Deliverables once they have been approved by the Client.
15.7 Technological Change
The Service Provider is not responsible for unforeseen advances in technology that may negatively affect the Services.
15.8 Disclaimer of warranties
The parties agree that except as set out in this Agreement:
a) the Services are provided on an “as is” basis without representation, warranty or condition of any kind (either express or implied);
b) all express or implied warranties, representations, statements, terms and conditions relating to the Agreement or its subject matter which are not contained in the Agreement, are excluded to the maximum extent permitted by law; and
c) nothing in the Agreement excludes, restricts or modifies any condition, warranty, right or remedy implied by or imposed by any law (including statute or regulation) which cannot be lawfully excluded, restricted or modified.
15.9 Mutual indemnity
Each party indemnifies and holds harmless the other party, their respective affiliates, officers, directors, agents, and employees from and against any and all claims, damages, liabilities, costs, and expenses, including reasonable legal fees, arising out of or relating to any breach of this Agreement, negligent acts or omissions, wilful misconduct, of the indemnifying party.
15.10 AI related indemnity (Client)
Without limiting clause 15.9 (Mutual Indemnity), the Client indemnifies the Service Provider against any claims, losses, or liabilities arising from the Client’s use of the Deliverables with artificial intelligence or machine learning tools, including any derivative works created using those tools, and any resulting infringement of intellectual property rights, breach of third-party terms of service, or violation of Applicable Laws.
15.11 Fault and mitigation
The parties agree:
a) neither party will be responsible, liable or held in breach of the Agreement for any failure to perform its obligations under the Agreement, or otherwise, to the extent that the failure is directly caused by the other party failing to comply with its obligations under the Agreement or by the negligence or misconduct of the other party or its employees, agents, guests, personnel or contractors;
b) each party must take reasonable steps to mitigate any loss or damage, cost or expense it may suffer or incur arising out of anything done by the other party under or in connection with the Agreement; and
c) in no event will either party be liable to the other party for any Consequential Loss.
15.12 No professional advice
The information the Service Provider provides through their services does not constitute professional business, financial or legal advice, regardless of whether they are licensed professionals of any type. The Service Provider cannot be held liable for any action taken by the Client in reliance on the information provided. The Client agrees to consult with the relevant licensed professional/s prior to taking any action.
15.13 The Service Provider will not be liable for any loss or damage suffered by a third party in connection with this Agreement.
15.14 This clause 15 survives termination or expiry of this Agreement.
LIMITATION OF LIABILITY
16.1 The Service Provider’s liability to the Client (including under indemnity) is limited to the total amount of Fees paid in connection with the Services provided under the Agreement in the [12] months preceding the liability event. Any liability will be reduced to the extent that the Client’s acts or omissions contribute to or cause the liability.
16.2 Due to the nature of the Services performed and the Deliverables provided, the Service Provider’s liability to the Client is also limited to a timeframe of five (5) years from the date of Practical Completion or termination of this Agreement.
16.3 Any claim made after five (5) years have elapsed will be considered unenforceable.
16.4 For the purposes of this Agreement, “Practical Completion” means the date that the scope of works is completed, or the date the Service Provider specifies in writing to the Client.
This clause 16 survives expiry or termination
CONFIDENTIALITY AND PRIVACY
17.1 Each party agrees that, unless it has the prior written consent of the other party, it will:
a) keep the Confidential Information of the other party confidential at all times;
b) ensure that any person to whom Confidential Information is disclosed is aware of and complies with this clause; and
c) where there is prior consent, inform the other party of any proposed disclosure, including the form of disclosure, within a reasonable timeframe.
17.2 These obligations of confidentiality do not apply to any disclosure that:
a) is for the purpose of performing the Agreement or exercising a party’s rights under the Agreement;
b) is required by Applicable Law; or
c) relates to Confidential Information that is publicly available through no fault of the receiving party or was rightfully received from a third party without restriction and without the breach of any obligation of confidence.
17.3 Any Confidential Information supplied to us that incorporates personal information will be dealt with in accordance with our Privacy Policy, which is available on our website.
17.4 This clause 17 survives termination or expiry of this Agreement.
MARKETING AND PROMOTION
18.1 Recognition
The parties agree that unless otherwise expressly agreed in the Proposal, the Service Provider will retain the right to reproduce, publish and display their involvement in the Services together with reference to the Client (including Client’s name, business name, logo and any trade marks) in portfolios, on websites, and in galleries, design periodicals and other media (including social media) or exhibits for the sole purpose of recognition of Services provided.
18.2 Testimonials
The Client consents to the use of any testimonials, reviews, or feedback provided to the Service Provider for promotional and marketing purposes. The Client understands that these testimonials may be published on the Service Provider's website, social media platforms, marketing materials, and other promotional channels.
18.3 Right to Withdraw Consent
The Client has the right to withdraw their consent at any time. To do so, the Client must notify the Service Provider in writing, and the Service Provider will promptly cease the use of such materials for promotional purposes.
MISCELLANEOUS
19.1 Relationship of Parties
The Service Provider are independent contractors and the relationship between the Client and the Service Provider does not constitute that of a partnership, joint venture, agency or employer and employee. Nothing in this Agreement gives either party the authority to bind the other in any way, nor impose any fiduciary duties on the other party. The Service Provider may use subcontractors to perform some or all the Services.
19.2 Exclusivity
The parties agree that this agreement does not establish an exclusive relationship between the Service Provider and the Client. The Service Provider is free to provide their services to other clients and engage in similar projects, including those that may be in direct competition with the Client's business. The Client acknowledges and agrees that the Service Provider may work with other clients. The Client acknowledges that the Service Provider is the exclusive provider of the Services for the Term.
19.3 Non-Disparagement
a) Without limiting either party’s rights, each party agrees not to disparage the other or provide negative feedback in a public forum (such as social media or an online review platform) at any time during or following the Term. Where one party is dissatisfied, the issue must be dealt with in accordance with the provision of this Agreement relating to disputes.
b) In the event that either party breaches this provision by engaging in disparagement or posting negative feedback in a public forum, the non-breaching party has two options:
i. The non-breaching party may initiate the dispute resolution process as outlined in clause 1.6 of this Agreement to resolve the matter amicably.
ii. The non-breaching party may pursue legal action to seek remedies, including injunctive relief and damages, as allowed by applicable laws.
The choice between these options will be at the sole discretion of the non-breaching party.
19.4 Conflict of Interest
Each party warrants that they are free to enter into this Agreement and that it shall not violate the terms of any other agreement between that the party and a third party.
19.5 Disputes
a) In the event of any dispute arising under or in connection with this Agreement during the Term, the parties shall first seek to resolve the matter amicably through direct negotiation. Both parties agree to engage in good faith efforts to settle any dispute promptly. If the dispute cannot be resolved within thirty (30) days following the date of a written notice of dispute, either party may propose to enter into alternative dispute resolution (ADR).
b) ADR may include mediation or arbitration conducted by a neutral and recognised entity, pursuant to its rules and procedures. The parties shall mutually agree upon the choice of ADR method and the governing rules. Any decision or award resulting from such ADR shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
c) Each party shall bear its own costs in connection with the ADR process, and the parties shall equally share the fees and expenses of the mediator or arbitrator unless otherwise agreed by the parties or as directed by the arbitrator or mediator according to applicable rules.
d) Except where urgent interim relief is sought from a court, neither party may initiate formal legal proceedings until the ADR process has been concluded.
19.6 Notices
Where a party gives notice, it must be done in writing to the email address specified in the Proposal, or by post to the residential or business address specified in the Proposal, the notice will be considered delivered on the date it was sent, unless a delivery failure notice was received. For registered or express post, the notice will be considered delivered within 5 Business Days of being sent.
19.7 Entire Agreement
This Agreement constitutes the Service Provider entire agreement with the Client about the subject matter. It supersedes all previous agreements, understandings and negotiations, whether written or verbal.
19.8 Governing Law
The formation, construction, performance and enforcement of the Terms will be in accordance with the laws in force where the Service Provider resides. The Client and The Service Provider submit to the non-exclusive jurisdiction of the courts of that jurisdiction.
19.9 Execution and Counterparts
a) This Agreement may be executed in any number of counterparts. Each counterpart constitutes an original and all counterparts together constitute one and the same instrument.
b) A party may execute this Agreement by any electronic means that reliably identifies the party and indicates their intention to be bound, including but not limited to:
i. applying a digital signature or electronic image of a handwritten signature;
ii. clicking “I accept”, “I agree”, “I consent” or a similar confirmation button; or
iii. returning a signed PDF or scanned copy by email.
c) An electronically signed or emailed counterpart is deemed to be an original and is binding on the parties when at least one executed counterpart has been exchanged between them.
19.10 Amendment or Variation
The Service Provider reserve the right to amend or vary the Agreement and the Service Provider will notify the Client of the changes. The Client can choose to terminate if they do not accept the amendments and/or variations. If the Client continues to engage the services, the Client is deemed to have accepted the amendments and/or variations to these Terms.
19.11 Validity
If any provision of the Agreement is held invalid or unenforceable, it will either be severed from the Agreement or replaced by a valid or enforceable provision. If applicable, any new provision will take effect immediately. All other provisions will remain in effect throughout.
19.12 Assignment
The Client is not permitted to assign the Agreement or otherwise deal with any rights under it without the Service Provider prior written consent. Conversely, the Service Provider may do so without the Clients consent.
19.13 Interpretation
All headings are for ease of reference and do not affect the interpretation of the Agreement. Words in the singular include the plural and vice versa, and references to “including” and similar words do not imply any limit.